+254 718 792 430
+254 718 792 430
A claim is the moment insurance proves its worth — and small mistakes made in the first 48 hours can cost you the settlement.
Step one: report to your broker immediately, not weeks later. Step two: document everything — photos, videos, police reports for theft or accidents, medical reports for injuries. Step three: don't admit liability or negotiate with third parties; let the insurer's assessors handle that.
Step four: complete claim forms accurately — inconsistencies are the top cause of delays and declines. Step five: keep records of all expenses related to the loss.
When you insure through Fred Black, our claims team manages this entire process with the insurer, follows up relentlessly, and keeps you informed until settlement. That's what having a broker means.
Fred Black Insurance Brokers Ltd is your leading insurance broker in Kenya. Founded in Nairobi in 2004, we deliver specialized insurance solutions for individuals and businesses — backed by over 20 years of experience and partnerships with A-Rated London-based insurers and Lloyd’s brokers.
Fred Black Insurance Brokers Ltd — Copyright 2026. All rights reserved.
Fred Black, your leading Insurance Broker in Kenya — tailored personal, business and specialist insurance solutions backed by A-Rated London-based insurers.